By making any payment to us, you acknowledge that you have read, understood, and agree to this policy.
1. Nature of Our Services
Crownwell Consultants provides educational guidance, counseling, and support services related to university admissions, course selection, scholarship assistance, student visa guidance, embassy interview preparation, and study abroad counseling.
Our fees are charged for the advisory and support services rendered, not for any guaranteed outcome. Payment of our fees does not obligate any university, embassy, scholarship body, or immigration authority to approve an application.
2. Non-Refundable Fees
All fees paid to Crownwell Consultants are non-refundable, regardless of the outcome, including but not limited to:
- Whether a university admission is granted or refused
- Whether a scholarship is granted or refused
- Whether a student visa is granted, refused, or delayed
- Whether an embassy interview results in approval or rejection
- Any change in a student's personal decision to proceed with the application, admission, or visa process after payment
- Any change in university, embassy, or government policy after payment
By making a payment, you acknowledge and accept that our fees compensate for the time, guidance, and consultancy work provided, and are not contingent on the final result of any application.
3. Third-Party Fees Are Separate and Governed by Their Own Policies
In the course of our services, students may also pay fees directly to third parties, including but not limited to:
- Universities and colleges
- Embassies and consulates
- Immigration authorities
- Testing bodies (e.g., IELTS, TOEFL, GRE, GMAT)
- Visa application centers
- Scholarship or accreditation bodies
Crownwell Consultants does not control, collect on behalf of, or guarantee refunds for any fees paid directly to these third parties. Each institution or authority has its own independent refund policy, terms, and timelines.
Crownwell Consultants may guide and inform students about a third party's stated refund policy as a courtesy, but we are not responsible for whether that third party actually issues a refund, the amount refunded, or the time taken to process it. Students are strongly advised to independently read and understand the refund policy of each university, embassy, or authority before making any payment to them.
4. No Refund on Visa or Application Outcome
For clarity: fees paid to Crownwell Consultants are non-refundable whether or not a visa is granted, and whether or not an admission, scholarship, or any other application is approved. Our responsibility is limited to providing guidance and support throughout the process — not to the final decision, which rests solely with the relevant university, embassy, or authority.
5. Cancellation by the Student
If a student wishes to discontinue our services after payment (for personal reasons, change of plans, or otherwise), the fees already paid will not be refunded. Any remaining unpaid installments under a service agreement, if applicable, may still become due as per the terms agreed at the time of engagement.
6. Erroneous or Duplicate Payments
If you believe you were charged in error for example, a duplicate transaction, an incorrect amount charged due to a technical fault, or a payment gateway processing error please contact us within 7 days of the transaction at compliance@crownwell.co with your transaction reference. Verified duplicate or erroneous charges will be corrected or refunded via the original payment method. This clause covers billing/processing errors only and does not extend to service outcomes covered in Sections 2–4.
7. Payment Processing
All payments made through this website are processed via third-party payment gateways (e.g., Stripe, PayPal, JazzCash). Crownwell Consultants does not store your full card or banking details. Any refund issued under Section 6 will be processed back through the same gateway and is subject to that gateway's own processing timelines, which are outside our control.
8. How to Raise a Concern
If you have a concern about a payment made to Crownwell Consultants, you may contact us at:
- Email: compliance@crownwell.co
Please include your full name, transaction date, amount, and payment reference number so we can assist you promptly.
9. Changes to This Policy
We reserve the right to modify or update this Refund & Cancellation Policy at any time. Updated versions will be published on this page with a revised “Last Updated” date. This policy applies to payments made after the effective date shown above.